Help center
Answers to common questions.
Most questions about Marquee Pass have answers below. If yours doesn't, reach our support team and you'll get a real human response — usually within hours, not days.
Browse by category.
Buying tickets
How to find, compare, and purchase tickets on Marquee Pass.
- How do I find tickets to an event?
- What does 'all-in price' mean?
- How do I know if a listing is legit?
- Can I buy tickets without an account?
Selling tickets
How resale works on Marquee Pass.
- How do I list a ticket for resale?
- When do I get paid after a sale?
- What's the seller fee?
- Can I unlist a ticket after I've posted it?
- What happens if my ticket doesn't sell?
Hotels & travel
Booking hotels and bundling event trips.
- How do I add a hotel to my ticket order?
- Can I cancel a hotel booking?
- How are festival packages different from individual tickets?
Festival packages
Bundled festival ticket and lodging packages.
- What's included in a festival package?
- Can I customize my package?
- What's the refund policy on packages?
- How early do I need to book?
Account & payment
Managing your account, payment methods, and identity.
- How do I create an account?
- What payment methods do you accept?
- Why do I need to verify my identity?
- How do I update my payment info?
Refunds & disputes
When things don't go to plan.
- How do I report a problem with a ticket?
- How long do refunds take?
- What's the buyer guarantee?
- Can I dispute a charge?